Terms and conditions

The Sillenn Art online store operating at the sillenn.pl internet address
is run by artist Sillenn Sylwia Jastrzębska, ul. Chmurna 5, 43-300 Bielsko-Biała.

Terms used in the Regulations:

Customer – a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order in the Store.

Civil Code – the Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
Regulations – these Regulations for the provision of electronic services as part of the online store www.sillenn.pl.

Sales contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Sillenn Art and the Customer, concluded using the Store’s website.
Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended).
Order – Customer’s declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
General provisions.

These Regulations define the rules for using the online store available at www.sillenn.pl.
The online store, operating at www.sillenn.pl, is run by Sillenn Art, ul. Chmurna 5, 43-300 Bielsko-Biała.
These Regulations define in particular:
a) the rules for registering and using the account as part of the online store;
b) the terms and conditions for making electronic reservations of products available as part of the online store;
c) the terms and conditions for submitting orders via electronic means as part of the online store;
d) the rules for concluding Sales Agreements with the use of services provided as part of the Online Store.
Rules for using the online store.

The purchase of the Product does not require registration in the Store.
The information provided on the Store’s websites, including information about the presented products, and in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.
Placing an order is done using the form available on the store’s website.
Each customer who registers and / or places an order agrees to receive, to the e-mail address provided by him, information related to the course of the transaction, notifications about changes to these Regulations.
In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data sent on the Internet by unauthorized persons.
Procedure for concluding a Sales Agreement

In order to carry out any Customer activity in the Store, proper operation of the Internet, the use of a web browser, including via mobile devices, and an active account at the selected e-mail address are required.
In order to conclude a Sales Agreement via the Online Store, go to the website www.sillenn.pl, make a choice, taking further technical steps based on the messages displayed to the Customer and information available on the website.
The store allows you to purchase products and services 24 hours a day, 7 days a week.
The selection of the ordered goods by the customer is made by adding them to the basket.
When placing an Order – until the button “Place an order” is pressed – the Customer can modify the entered data and the selection of the Goods. To do this, follow the displayed messages and information available on the website.
To finalize the order, the customer is asked to provide all the necessary data needed to complete the order, i.e.
a) name and surname / company name
b) delivery address
c) e-mail
d) contact telephone number
After the Customer using the Online Store has provided all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include information on:
a) the subject of the contract,
b) unit and total price of the ordered products or services, including delivery costs and additional costs (if any),
c) selected payment method,
d) chosen method of delivery.
In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the “Place an order” button.
Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with Sillenn, in accordance with the Regulations.
After submitting and paying for the Order, the Customer receives an e-mail entitled “Order Confirmation” containing the final confirmation of all essential elements of the Order.
The contract is considered concluded at the moment the Customer receives the e-mail referred to above.
The sales contract is concluded in Polish, with the content in accordance with the Regulations.

Delivery in the online store.

The prices of products in the Store are given in euro and include any tax and shipping costs. The final price, binding for the Owner and the Customer, is the price of the product given in the offer at the time of placing the order by the Customer.
Types and delivery time:
a) INPOST: delivery time 1-2 working days
b) DHL delivery time 1-2 working days in Poland, 3-10 days outside Poland
Information on the total value of the order is available in the Order Summary on the sales page of the product and in the order confirmation.
The delivery of the Goods takes place both in the territory of the Republic of Poland and European countries as well as selected countries on other continents to the address indicated by the Customer when placing the Order.
The ordered goods are delivered by courier.
The delivery date for orders with delivery on the territory of the Republic of Poland is three working days from the date the Customer pays the Order. For orders with delivery outside the territory of the Republic of Poland, the delivery date is given with the information on the form of delivery and the country of destination.
Together with the shipment, the customer will receive a printout of the confirmation and specification of the Order as well as a sales receipt. At the Customer’s express request, a VAT invoice may be issued.
Prices and payment methods in the online store.
Commodity prices are given in euro. The customer has the option to pay the price:
a) by bank transfer to the Millennium Bank account number: PL61 1160 2202 0000 0003 7865 7345;
b) via Stripe.com.

The order fulfillment time is counted from the moment of obtaining a positive payment authorization.
Online store customers have the right to withdraw from the contract.
The customer who is a consumer within the meaning of art. 22 of the Civil Code, you have the right – under the law – to withdraw from a distance contract, without giving any reason, by submitting a relevant statement in writing or by e-mail to sillenn@outlook.com, within 14 days and sending it to the address Sillenn Art given in these Regulations.
In the event of withdrawal from a distance contract, the contract is considered void. What the parties testified is returned unchanged. The return should be made immediately, not later than within 14 days. The purchased goods should be returned to the following address: Sillenn Art ul. Chmurna 5, 43-300 Bielsko-Biała.
The Goods returned by the Customer should be packed in an appropriate manner, ensuring no damage to the parcel during transport.
In the event of withdrawal from this contract, the store will return to the customer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the customer other than the cheapest method of delivery offered by the store), immediately, no later than 14 days from the day on which the goods were returned. The reimbursement will be made using the same payment methods that were used by the Customer in the original transaction, unless the parties agree otherwise.
Return and complaint policy in the online store.

If the purchased product is inconsistent with the contract or has physical defects, the Customer has the right to file a complaint based on:
a) regulations provided for in the provisions of the Act of 27 July 2002 on specific terms of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended), if the product is inconsistent with the contract,
b) regulations provided for in the provisions of the Civil Code in the field of warranty for defects.
In order to submit a complaint, the customer is obliged to inform the store by e-mail to sillenn@outlook.com, and then proceed in accordance with the information received.
When specifying requests based on the procedure provided for in Art. 1 section a) The customer has the right to request that the product be brought into conformity with the contract by free repair or replacement, unless the repair or replacement is impossible or requires excessive costs. If the Store is not able to meet specific requests, the Customer has the right to demand the applicable price reduction or may withdraw from the contract.
When specifying requests based on the procedure provided for in Art. 1 paragraph b) The customer has the right to withdraw from the contract or demand a price reduction. The customer may not withdraw from the contract if the Store immediately, at the latest within 14 days, replaces the defective item with an item free of defects or removes the defects immediately. This limitation does not apply if the item has already been replaced by the Store or repaired, unless the defects are irrelevant.
The store is responsible for the non-compliance of the consumer product with the contract (Article 1 (a)) only in cases and under the conditions provided for by law.
The store is responsible for product defects on the basis of the warranty (Article 1 (b)), in cases and under the conditions specified by law.
The Store considers complaints within 14 days from the date of receipt of the complaint by the Store along with the complete, complained product.
The store reserves the right to refuse to accept the complaint in the event of any modification of the product by the customer.
The store reserves the right to refuse to accept a complaint in cases of: the sole fault of the user, mechanical damage, improper maintenance and use of the product inconsistent with the instructions.
If the complaint is accepted, the shipping costs of the advertised product will be reimbursed to the Customer within 14 days from the date of accepting the complaint.
Privacy policy of personal data and their protection.

The condition for finalizing purchases in the Store is to provide all the Customer’s data required by the content of the form and to select the appropriate box (checkbox) constituting the consent of the Customer to the processing of his personal data by the Owner and the checkbox for confirmation of reading and accepting these Regulations.
All Customer data provided during registration in the Store will be used only for the purpose of implementing, changing or terminating the Agreement or other marketing activities, in particular, informing about new products and services of the Store, provided that the Customer agrees by checking the appropriate box (checkbox) for sending commercial information by means of electronic communication within the meaning of the new Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
All personal data of the Customer will be processed by the Owner in accordance with the content of the act referred to above.
The administrator of the Customer’s personal data is Sillenn Sylwia Jastrzębska ul. Chmurna 5, 43-300 Bielsko-Biała.
Only personal data provided by the customer voluntarily is collected. The data is processed for the purpose necessary to implement the provisions of these Regulations, and in particular to conclude a contract for the sale of the ordered goods, deliver the goods to the Customer for which the Customer placed the order, issue a document confirming the sale of goods, store personal data in an IT accounting system to ensure the history of commercial transactions made through the Store.
The data provided when placing the order are also processed by the following entities in the given scope: name and surname, address, telephone number, e-mail address indicated as the delivery address are provided to shipping companies in the form of a label / consignment note which is also an order for delivery. Depending on the selected type of shipment, the following are transferred:
a) INPOST courier
b) DHL courier
The data is also processed by entities related to the implementation of payment for the order:
a) Stripe.com
In such cases, the amount of data transferred is limited to the required minimum. In addition, the information you provide may be made available to competent public authorities, if required by applicable law.
The data administrator is not responsible for providing false or incomplete personal data by the customer.
The customer has the right at any time, through the Store’s service office, the right to change, correct or delete his personal data.
With additional consent given by the Customer, the collected personal data may also be used for promotional and marketing purposes, including in particular to present the Customer with the store’s commercial offer and other marketing information related to the Store.
The store uses, inter alia, the so-called “cookies”, which contribute to greater usability, functionality and ease of use of our store. These instruments also make it easier for customers to navigate faster on the Store’s website. In addition, cookies allow you to measure the frequency of page views and the most viewed products. Cookies are small text files that are stored on your computer system. Please be advised that some of these files are transferred from the Store’s server to the Customer’s computer system. It is possible to block cookies at any time, as long as the browser used has an appropriate function. It should be remembered that after blocking cookies, the possibility of using some of the Store’s functions will be significantly limited or disabled.
Final Provisions

All content contained in the Store is subject to legal protection and their use will constitute a violation of the law.
In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the provisions of the Act on special conditions of consumer sales and amendment of the Civil Code of July 18, 2002 (Journal of Laws 2001 No. 144 item 1204), the provisions of the Act on rights consumer of 30 May 2014 (Journal of Laws of 2014, item 827 as amended); and other relevant provisions of generally applicable law.
The current version of the Regulations is available at sillenn.pl